Outstanding service | Cala Homes

The home of award winning service

Cala is rated five-star for customer satisfaction by independent industry body, the Home Builders Federation (HBF). We have a longstanding reputation as an award-winning housebuilder, but the HBF’s five-star accolade is particularly meaningful as it is the result of positive feedback from the people that buy and live in our homes.

The skill, care and attention shown by our on-site staff is also vital in leading customer service. It's been an award-winning year for Cala with several Site Managers from across the group winning NHBC Pride in the Job Quality Awards, the highest accolade a site manager can receive.

Industry Codes and our Customer Charter

Customer satisfaction lies at the heart of Cala’s home-selling philosophy and we have robust systems and procedures in place to deliver excellent standards of service. To ensure we deliver on our promises to our customers we follow industry standards and our own Customer Charter.

The code that applies to you depends on the date you reserved your Cala home.

For reservations on or after 3rd October 2023

Then the New Homes Quality Code applies to you.

For reservations before 3rd October 2023

Then the Consumer Code applies to you.

Don’t just take our word for it…

Cala home owner testimonials

Beau Steele, Cala home owner at Audley Chase

“I can’t speak highly enough of the Cala team. The end-to-end management has been exceptional. Looking back, having started the part exchange process quite anxious, I now can’t believe how easy it was. All of the people involved were as friendly, personable and in touch as much as possible, removing all of the negotiation. Nothing was too much of an ask.”

Lindsey Patrick, Cala home owner at Hopefield Grange

“Moving from one house to another - and indeed in my situation, from one country to another involving different legal systems - can be a strain, but the part exchange deal helped cushion the upheaval and eased the way to my new home. I was kept informed regularly of the progress of the purchase and also in the build process which was very exciting, and everything was conducted in a polite, caring and professional way by the Cala team.”

Neil & Philippa Fennell, Cala home owners at Priors Crescent

“Cala were able to get us into our new home quickly and easily. The scheme worked perfectly for us and enabled us to be in our brand new home that we absolutely love. For us, a lot of what made the part exchange process so seamless is the superb Cala staff, who handle everything for you. They’re what makes it truly hassle-free.”

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